FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

Q1: Manufacturer or Trade company about yours? 

A: We are the manufacturer located at Suzhou, China with R&D department, sales team, technical team and QC department.

Q2: How about your production capacity?

A:Monthly production is above 10,000 sets (real data) with 4 production lines

Q3: What payment methods does your company support?

A:We accept trade assurance, Visa master card , Paypal, T/T and L/C.

Q: When do you reply to messages

A: We will reply your inquiry within 24 hours.

Q: What is the warranty about your product ?

A: 12 months warranty, Lifetime maintenance

QDo you accept OEM or revised logo, color, model,size?

AYes, we accept OEM for the qualify buyer. We can make the products according to customer personal requirement.

Q: How about the quality of the managements ?

A: We have a complete quality control system , all of our products will be fully pre-inspection by QC departments before shipment. We also support the third company to go to our factory to examine the cargo.

Q: How about your after-sales service

A: Currently, We have the product installation and usage video to help customer to know our items well. Secondly, Online support is always available. We have the professional technician and engineers to serve customer well. Also, In some country, We also have after-sales team from our local agents to help us to handle it.

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